1. Identification of the Data Controller In compliance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD), users of this website are informed of the following details regarding the data controller: Data Controller: TIVEN SCAN, S.L.
2. Purpose of Data Processing Personal data collected through the TIVEN website is processed for the following purposes: • Online appointment or booking management. • To respond to requests for information, manage appointments, provide estimates, or handle commercial contact. • Informational and commercial communications. • To send information related to TIVEN’s services, always with the user’s prior consent. • Improving the website and user experience. • Through analytics or performance cookies, with the user’s prior consent. • Compliance with legal obligations. • In accounting, tax, or healthcare matters, when applicable.
3. Legal Basis for Processing The processing of personal data is carried out according to the following legal bases: • Consent of the data subject (Art. 6.1.a GDPR): when submitting contact forms or accepting the use of cookies. • Performance of a contract or pre-contractual measures (Art. 6.1.b GDPR): to manage service or appointment requests. • Compliance with legal obligations (Art. 6.1.c GDPR): when data is required for tax or regulatory reasons. • Legitimate interest of the controller (Art. 6.1.f GDPR): to improve services and ensure website security.
4. Types of Data Processed The types of data that may be processed include: • Identification data: name, surname, email address, phone number. • Contact and billing data. • Health data (only for users undergoing scans or evaluations, processed under explicit consent). • Technical or browsing data: cookies, IP address, device identifiers, etc.
5. Data Retention Personal data will be retained for the time strictly necessary to fulfill the purpose for which it was collected and subsequently for the periods required by applicable legislation (e.g., tax or healthcare obligations).
Data related to commercial communications will be retained until the user requests its deletion or withdraws consent.
6. Data Recipients Data may be communicated to: • Technology and hosting service providers, necessary for the operation of the website. • Data processors providing services to TIVEN (CRM, booking tools, appointment management, email marketing). • Public administrations or competent authorities, when there is a legal obligation.
Under no circumstances will data be transferred to third parties for commercial purposes.
7. International Data Transfers TIVEN does not carry out international data transfers. If providers located outside the European Economic Area are used, an adequate level of protection will be guaranteed, or the Standard Contractual Clauses approved by the European Commission will be signed.
8. User Rights Users may exercise at any time the following rights:El usuario puede ejercer en cualquier momento los siguientes derechos:
• Right of access: to know what data we process. • Right to rectification: to request correction of inaccurate data. • Right to erasure (“right to be forgotten”). • Right to restriction of processing. • Right to object. • Right to data portability: to receive their data in a structured format. • Right to withdraw consent at any time.
To exercise these rights, users may send a written request to: info@tiven.com, indicating the right they wish to exercise and attaching a copy of an identity document. Users also have the right to file a complaint with the Spanish Data Protection Agency (AEPD) if they believe their data is being processed in violation of current regulations.
9. Data Security TIVEN applies appropriate technical and organizational measures to ensure the security, confidentiality, and integrity of the personal data processed, and to prevent alteration, loss, unauthorized treatment, or access.
10. Changes to the Privacy Policy TIVEN reserves the right to modify this Privacy Policy to adapt it to legislative developments or changes in its activity.
Any modifications will be published in this same section, and users are advised to review it periodically.
